Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed and another when your order is ready for shipment. The shipping confirmation will include your order number, tracking number, and ship date.
Please confirm your shipping address is correct upon receiving your confirmation as we are unable to redirect items once shipped.
Orders can take up to 3 business days (Monday-Friday) to be processed and dropped off for shipment.
Shipping Methods & Costs
Scarves will be delivered within 3 to 10 business days Canada wide and within 8 to 15 business days for international customers.
Expedited shipping is available at an additional cost. Please note expedited shipments take 2-3 days and all orders have to be placed by 12:00 pm EST to be processed that same day.
We are not responsible for items that go “missing” during transit or are misplaced upon delivery.
Please note: International delivery costs do not include any taxes or duties which may be applied by customs at the destination country. Any duties or taxes incurred are the responsibility of the delivery recipient.
To cancel an order
You can cancel your order up to 24 hours of purchase as long as your order has NOT been processed and dropped off for shipment.
To change or cancel an order, please email email@example.com and include “Change/Cancel Order” in the subject of the email.
Returns/ Exchanges/ Refunds
Please email firstname.lastname@example.org to submit a return, exchange or refund inquiry.